Rules of Membership
All Cargo Connections Members are bound by the Rules of Membership and must ensure compliance with these rules. The rules were updated in July 2018 to align more closely with the structure of our exclusive network and simplified where possible to make them more user-friendly.
The Spirit of Cargo Connections
Our goal is for Cargo Connections to consist of highly professional and pro-active freight forwarders who actively work together “within the spirit of Cargo Connections” which is to:
Respond to emails within 24 hours
Pay invoices on time and in full
Communicate if things go wrong
Give Members the opportunity to quote on new business
1 General Rules
1.1. Cargo Connections comprises of each company registered on the Membership List.
1.2. Members must be privately owned companies, partnerships or corporations, involved in the freight forwarding industry.
1.3. Cargo Connections will not recruit more than 3 Members in each country with the exception of Australia (5), Brazil (5), Canada (5), China (10), India (10), Turkey (5), UAE (5) and USA (10).
1.4. The Cargo Connections President reserves the right to re-define an area represented by an existing Member if they consider that realignment to be in the best interest of the Cargo Connections Members as a whole. If the realignment affects an area where a Member already exists, this Member will have the option for 1 (one) month to apply for the new territory and then 3 (three) months to provide supporting documentation to the Cargo Connections President.
1.5. Members may only represent areas where the office is wholly owned or operated by them, and not just an ‘address’ for cargo handling.
1.6. Members may not promote within the Cargo Connections (an) office(s) or sister company, either wholly or partly owned or not, in any area where a Cargo Connections Member already exists.
1.7. All Members must be able to offer and provide the full range of services demanded by other Members in both air and sea freight. If for any reason a Member is unable to handle a mode of transport, Cargo Connections President reserves the right to recruit an additional company within their exclusive area who can handle the shipments the original Member cannot, if they consider it to be in the best interest of all the Cargo Connections Members as a whole.
1.8. A company shall cease to be a Member of Cargo Connections if:
- the Member gives notice of resignation in writing to the Cargo Connections President, or:
- the Cargo Connections President considers that the Member is not able to perform fully all the functions and operations required to satisfy other Members, or:
- that any detrimental behaviour to Cargo Connections or its Members is exposed, or:
- that the Cargo Connections President considers that the Member has falsely claimed the services, which they are unable to perform, or:
- the Member does not adhere to the Rules of Membership.
1.9. All new Members are subject to a probationary period of 12 months to assess their abilities and commitment to Cargo Connections.
1.10. The Application Procedure may be reviewed or modified at any time by the Cargo Connections President.
1.11. Members accept and understand that all transactions are undertaken at their own risk and judgment and that, under no circumstances, can Cargo Connections be held responsible.
1.12. Members are requested to add the Cargo Connections logo and name onto their company stationery, including website, letterhead and business cards.
1.13. When a company ceases to be a Member, the company must no longer use the name or logo of Cargo Connections.
1.14. It is preferred that Cargo Connections Members do not to belong to, or be actively associated with, any company, group, association or organisation which is deemed by the Cargo Connections President to be in competition with Cargo Connections and/or its Members. The Cargo Connections President reserves the right to expel a Member(s) if it is felt that the company is not reciprocating business with Cargo Connections Members and/or working within the spirit of Cargo Connections.
1.15. Members pledge to perform all services undertaken on the client's behalf in a conscientious, diligent and professional manner.
1.16. Members pledge to hold in strict confidence, all information acquired during the relationship concerning the business and the affairs of their client. No such information is to be released unless authorised by the client or required by law.
1.17. Participation in the annual Cargo Connections Quality Control Survey is mandatory, and submissions must be provided to the Cargo Connections Head Office within the date assigned and the guidelines provided.
2 Membership Fee
2.1. The Annual Membership Fee, which covers one calendar year is payable by each Member in accordance with the deadline illustrated on their invoice. If payment is not received on the date given, a GB £50 supplement will be applied. If full payment (inclusive of the supplement) is not then received after 14 days, the Member will automatically be excluded.
2.2. The Annual Membership Fee may be increased at any time during the year (the increase shall not exceed 10% once per year).
2.3. Members who recommend other qualified freight forwarding companies to join Cargo Connections will gain a Recommendation Commission of 20% discount from their next Annual Membership Fee upon full payment of the successful applicant’s invoice.
2.4. No part of the Annual Membership Fee will be refunded in the event of a Member’s expulsion or resignation.
3 Conduct between Members
3.1. Members are to communicate efficiently and promptly (within a maximum of 24 hours) with their fellow Members.
3.2. Members are to agree costs and payment terms before bookings are made; keep each other updated on shipment statuses and provide prompt advice of any problems that may arise.
3.3. Members are to actively source and negotiate the best possible net rates and provide net/net buying rates and real selling rates to fellow Cargo Connections Members. Additionally, when working on a shipment together, Members are entitled to request copies of invoices received from suppliers and sent to customers from fellow Cargo Connections Members.
3.4. For efficient communication, we suggest that the subject line in email messages between Members should begin with “Cargo Connections” followed by the name of the city of origin, and then followed by the subject of the email. For example: “Cargo Connections: Sydney – Air rate to Moscow”.
4 Payments between Members
4.1. Payments between Members must not exceed 30 days from the invoice date.
4.2. If a Member defaults on Rule 4.1, the Cargo Connections Head Office reserves the right to place the Member on Default Alert and notify all Members via the Cargo Connections Mailing List.
4.3. To ensure smooth cash flow and to prevent overdue payments, Members are encouraged to enter the details of all outgoing invoices to fellow Cargo Connections Members into the Cargo Connections Money Monitor System.
4.4. All payments must be made in the currency that is marked as payable on the invoice. The sender must pay all relevant bank charges so that the full amount on the invoice is received.
4.5. Members must offer all new business to fellow Cargo Connections Members for quoting. Existing long-standing relationships are acceptable on the basis that a Member may not reciprocate business in those areas. These areas must be specified upon Application.
4.6. The Cargo Connections Head Office and Cargo Connections President cannot be held responsible in case of commercial and/or financial obligations that are not met by (a) Cargo Connections Member(s).
4.7. To avoid fraudulent scams, Members are to be extra cautious when transferring funds. Members are requested to telephone the management of the Cargo Connections Member for verbal clarification of any amendments, including changes of bank accounts.
5 Annual Assembly
5.1. Each member must nominate at least one representative to attend the Cargo Connections Annual Assembly. One year’s grace will be given. However, failure to attend two consecutive Annual Assembly's may result in expulsion (at the discretion of the Cargo Connections President). This rule will be strictly enforced as attendance is one of the most important aspects of active Membership.
5.2. Failure to attend may result in immediate expulsion and there will be no right of appeal (unless there are serious mitigating factors acceptable to the Cargo Connections President).
5.3. Members must submit proof of serious mitigating factors validating their inability to attend. However, conflicting commitments such as other engagements or meetings, or the failure to obtain a visa in time, will not be considered valid explanations for non-attendance.
5.4. Representatives attending the Annual Assembly must be fully employed by a Cargo Connections Member either on a full or part-time basis and not employed by any other company. Breach of this condition will result in the immediate cancellation of attendance with no refund.
5.5. Only fully paid registered delegates with official conference lanyards are permitted to enter the meeting room.
The Rules of Membership, your use of the website www.cargoconnections.net and any other information are governed by the Laws of England. By using www.cargoconnections.net you submit to the exclusive jurisdiction of the courts of England. You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with the Rules of Membership, your use of the website www.cargoconnections.net and any other information.
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